Bespoke Laptop Satisfaction Guarantee:

We want you to enjoy your custom made laptop, and we work with you during the quoting, design, and proofing process. We’re always ready to answer any questions and help before, during, and after the production process to get you what you need.

Laptop Warranty:

All Products are guaranteed to be free from defects in workmanship or material under normal use for at least a period of 5 years from date of delivery. If any item that is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use.
In case the issue is due to customers physical or bad use,
we will claim the repair to be outside the warranty and therefore is subject to additional charges including shipping,
manual labor and replacement parts.

Returns & Exchanges:

No returns or exchanges can be accepted if the laptop was custom produced, including custom 3D size, custom color and printed. Any issues as described under the Warranty as mentioned in the section above will be taken care.

European Union law’s for customers:

As a company located in the heartland of European Union we are obliged to follow strict EU laws when it comes delivering our goods.
As there should be no difference between what you paid and what you received, we double check before we send the goods to your doorstep.

Usefull links:


guarantees for faulty goods


Outside European Union customers:

As EU laws are more strict than those in the US and the rest of the world we will use the same responsibility to you as a customer as you would be an EU citizen.