Frequently asked questions.

Pre-sales.

Chassis options.

After sale.

Hardware & Software.

What format of picture do i need to send?

You need to have an EPS, SVG, PDF, JPEG or PNG format of picture ready to start.
Vector images preferred.

What is the required size of the picture?

We adjust the chassis based on your picture.
So you don’t have to worry with the proportions and dimensions.

Required Quality of the picture.

Please make sure to have quality picture for us.
Better quality = better print on the chassis.

When can I expect the delivery upon purchase?

Depending on the design it can take from 4 to 8 weeks. We have to test the chassis prepare the correct color settings and positions before we are ready to ship it to you.

Are prices final?

Prices are final price in the EU (European Union). If you live outside the EU, the price is final if your country has lower VAT, GST or Sales tax than 20%. All customers that do live outside EU countries with VAT, GST or Sales tax above 20% please contact [email protected] so we can adjust the end price accordingly.

Shipping.

Shipping will always be free for our customers. Nomather if you live just 50 meters away from our factory or in Antarctica.

Do you offer revisions before manufacture process start?

Yes, we allow one revision to be made before rendering time. Additional revision can be purchased. Price depends on the process stage of the chassis.

Before rendering price per revision is 90€, at rendering stage, it’s 200€, molding stage before chassis manufacturing 800€. All prices include 22% VAT.

Windows 11 Pro.

Windows 11 Pro is installed by default on all devices with OEM setup.
You have a free option to customize the preinstalled settings and software if required (free up to 1 hour of installing and setup time).
In case you prefer a Linux installation we can do that for you and you also receive a free gift worth up to 200€.

Can we print all layers?

No. You can only print on the top layer as there is a limitation on the machine itself. But you do have an option to print multiple layers on top carbon fiber layer and glossy or matt finishes.

Do i need to specify colors in my picture?

No. We have a software that will transfer colors from your image to color in the printing machine for carbon fiber.

What do i need for custom design mold?

For your custom design you send us a picture (EPS, JPEG or PNG format) and based on your picture we will communicate with you to identify the placing on the design itself.

Upon confirming your request we go into mold planning and later creation.

Custom chassis extruded from base.

You can go max + 3mm from the base.
The negatives are not allowed as they can damage the screen.
The 3mm is the max because of the printing limitation.

Custom mold ownership.

You own the design, we own the mold.

Mold is recycled after manufacturing and we save your design for 2 years in case you reorder so the process is faster.

Are we allowed to use your custom mold for others?

No. As there is no use for it to us.
Even if you bought the rights from a design and eventually another customer buys the same rights from the same artist it might not matter as someone else would prefer to put the picture on the mold differently than you have.

Custom design chassis options?

Each chassis is hand made so we aren’t limited by machine parameters when it comes to design itself.

Design ownership.

You own the design and by this you also need to make sure if the design is not yours, you purchased the rights to be used in the molding process.

Type of print color?

We use special UV resistant color used for carbon fiber products. The more it’s exposed to sunlight the better it is.

Support hours in the EU.

In the EU we provide support from our HQ and we operate from monday till friday from 8AM till 5PM CET.

Please exclude major holidays as we dont work on those days.

Support hours outside the EU.

Outside the EU we provide regional partners depending on your location if our opening hours cant meet your need.

Service center in the EU.

Service center is in Ljubljana (Slovenia) and Berlin (Germany).

It’s opening hours are equal to ours.

Service center outside the EU.

Depending on your country we either provide our direct partner OEM service centers (US, UK, Taiwan) or smaller local partners.

If you are a service center we are always open for partnerships.

Customers loyalty.

We LOVE our customers/friends.

That’s why if you send us a nice picture with your new laptop we may even reward you!

Thank you again for your purchase!

Premium contact details.

As a customer, you get a premium contact details, where you can ask us all you want and from time to time we make nice picnics where we may invite you.

Existing customers items only.

Devotion to our product doesn’t stop only at the laptop.

We care how you use it and spend time with it.

That’s why we are always on the look for the best products and quality we can find to help you.

Because that’s what friends do. 

Why customers only products?

As we are quality focused, so we want to provide the best we can for a reasonable cost.

And this means we don’t make no income from some sales we do from those products.

Eurorra Chair Quality and Personalization.

Eurorra Chair comes with best materials we can find and personalization per item.

Personalization takes time and effort by a stitching master craftsman to manufacture your design, logo or name.

The process itself is hand made, and it takes time depending on the size and number of colors (max 5 allowed).

Eurorra chair price and order.

The price of 1960€ comes with worldwide shipping.

In order to buy one either contact your service contact (received at your purchase) or email us at: [email protected]

Eurorra chair sizes.

Seating lumbar height is adjusted in the manufacturing process based on your height.

We provide 4 height choices:
* Persons up to 165cm of height.
* F
rom 160cm 190cm of height.
* F
rom 185cm 200cm of height.
*
Special extra largefor special work places.

More customers only items to come.

We are always on the look for interesting corporations with products that might help you, our customer/friend.

In case you might find something interesting and you think it will be helpful, please send it to us.

Special after sale gifts.

In case you share your laptop design in your prefered social media and tag us to see it (also the post needs to be active at least 1 month) or share the link to our sales ([email protected]), you could get a reward worth up to 1960€.

Be Unique, be You!

Product warranty on parts.

General warranty is 3 years. Some parts do have longer warranty like SSD (5 years) and DDR4 has Unlimited or lifetime warranty. Carbon fiber chassis has a 15 year warranty, as does UV Print.

Hardware replacements.

Some hardware can be replaced by you (CPU, RAM, SSD, Wi-Fi, Battery), for rest please use our service partners.

Can we get more then 1TB NVME SSD?

Yes, but it comes with additional costs.

1TB sticks are standard. Bigger sticks prices dwindle too much for our planning to be integrated in our pricing by default.

Please do consider those prices change weekly.

Supports to max 2 x 8 TB of NVME SSD + one Additional SSD or HD drive.

Can we get 64GB DDR4 insted of 32?

Yes, it also comes with additional costs after purchase.

You can have 2 x 32Gb sticks in your laptop if required.

OS Support.

We support Windows 11 Pro, Linux and BSD.

From BSD we support Free BSD.

On Linux we support; Ubuntu, openSUSE, Endeavour.
Others do work perfectly, but we don’t support it by ourself.

Linux OS.

By Default we install Windows 11 PRO, but if you prefer a linux, we install the latest Ubuntu (GNOME) LTS or openSUSE (Tumbleweed or Leap). Endeavour is possible but only OEM setup not custom.

By choosing Linux we also send you a gift to support the use of Linux OS.

RAM replacement options.

Besides our own DDR4, you can change it with any other SODIMM 1.2V DDR4 RAM. Supports up to 3600MHz.

SSD / HDD replacement options.

In the laptop we have 2x 2280 M.2 NVME SSD slots and we support up to 8TB per slot. Customers can change them at their own will and there is no lock on it.

Besides M.2 NVME slots we have one slot for SSD or 7mm HD drive.

CPU replacement options.

Laptop motherboard supports Intel’s 12th generation Desktop CPU’s.

Our support and warranty covers only till Intel i7-12700.

Customers can put an i9 CPU, but there might be issues with throttling and in this case the warranty expires for hardware parts.

Screen replacement options.

The screen is put inside the unique carbon fiber chassis and needs to be replaced by one of our service providers.

Cost of screen replacement once out of warranty is 250€ including repair costs and shipping.